How do I make a claim on a profile that has been created without my permission?
If you believe someone is has created a profile and is representing themselves as you, you can make a claim to ClearTracks support. To initiate a claim you will need to have a ClearTracks account first. Once you find the profile you would like to claim, click on the flag over their profile picture.
Then select the second option on the form: Someone has created a profile with my identity and I would like to claim it.
You may upload any ID and/or documentation proving why you think the account belongs to you. Note that it is not enough to have the same name. Claims are accepted only for established and well known brands, so you may be asked for additional proof that you you control similar profiles with a large following on another platform.
Customer support service by UserEcho